Once the order is processed, most packages are usually shipped within 2-3 days.
Once your order has shipped from our company, we will send you a ship complete notification with tracking number and other information.
Please use the tracking number on the shipping completion notice for tracking after shipping.
Regarding the delivery date of products at Herbby online shop, please check the following delivery method as it depends on the product and delivery method. Please note that this is a rough estimate, not a firm delivery date.
All items are shipped from Japan via Japan Post.
Our company offers the following shipping methods.
(Your shipping options will vary depending on the weight of the items you put in your cart.)
International e-packet : Air shipping. Total weight is limited to less than 2kg. It takes about 3~6 days to deliver the products
The total weight includes the weight of the packaging.
Shipping charges will vary depending on the total weight of the items you have placed in your cart and the shipping method you selected.
The final shipping cost will be "gross weight", which is the sum of "total weight of goods" and "weight of the packaging".
Also, the handling fee is included in shipping charges of International e-packet light and Simple Package. (Handling fees: fees for document preparation, packing materials, etc. for overseas shipping)
International e-packet light: 1,000 yen ~
Free international shipping on ¥10,000 or more.
Customs duty may be imposed when a shipment reaches your country.
In that case, please pay those costs directly to the delivery agent.
Policies on these taxes vary in each country.
Please contact the customs office at your county for more details.
If there is an initial failure or our company's mistake, we will accept the return within 7 days after the arrival of the item. In addition, as a general rule, we do not accept returns by your convenience.
We accept returns only when these cases happened.
・It is evident that there is a defect (the rubber surface is not attached, etc ...)
・You received an item that is clearly different from the one you ordered
In addition, the following items cannot be returned.
・Goods more than 7 days after delivery
・Products damaged by customer's fault.
・Credit card (VISA, Master Card, American Express)
・Amazon Pay（Only Amazon Japan account can be used.）